Spin City Casino Privacy Policy

Spin City Casino respects the privacy of everyone who visits or uses our website, gaming platform, mobile services, and related features. This Privacy Policy explains what information we collect, why we collect it, how it may be used, and the choices available to you.

This policy applies to players and visitors in Canada who interact with Spin City Casino. By using our services, you acknowledge that your information may be handled as described below. We encourage you to review this policy periodically so that you remain informed about our privacy practices.

Information We Collect

We collect information that is reasonably required to provide a secure, reliable, and personalised casino experience. The information we receive depends on how you use our services and the choices you make.

• Account information, such as your name, date of birth, residential address, telephone number, username, and password.
• Identity and eligibility information used to confirm that you meet the minimum age requirement of 18+ and to support account security and verification processes.
• Transaction details, including deposits, withdrawals, payment method information, transaction amounts, and related records. Payment credentials may be processed by authorised payment providers rather than stored directly by us.
• Gaming activity, including games played, wagers, wins, losses, bonuses, preferences, session history, and responsible gaming interactions.
• Communications, including information you provide when contacting customer support, participating in promotions, or responding to surveys.
• Technical information, such as your IP address, device type, browser, operating system, language settings, approximate location, access times, and website activity.
• Information obtained from verification, fraud prevention, payment, analytics, and security service providers where permitted and necessary for our operations.

You may choose not to provide certain information, but this may prevent us from opening an account, processing a transaction, providing particular features, or meeting applicable operational and security requirements.

How We Use Information

Spin City Casino uses personal information for clear business and service purposes. These purposes may include:

• Creating and administering your player account.
• Processing deposits, withdrawals, bonuses, and other account transactions.
• Confirming identity, age, account ownership, and eligibility to use our services.
• Detecting and preventing fraud, money laundering, collusion, abuse, cheating, and other unauthorised or harmful activity.
• Operating, maintaining, troubleshooting, and improving our website, games, applications, and customer support channels.
• Providing account notices, service messages, security alerts, and information about changes to our services.
• Sending marketing communications where permitted and where you have provided any required consent. You can manage promotional preferences using the available unsubscribe or account controls.
• Monitoring responsible gaming indicators and offering information or support where activity suggests that additional assistance may be appropriate.
• Producing aggregated or de-identified reports, statistics, and performance analysis.
• Complying with applicable obligations, responding to lawful requests, and protecting the rights, property, and safety of Spin City Casino, our players, and other people.

We do not use personal information for purposes that are materially incompatible with the reasons described in this policy without providing appropriate notice or obtaining consent where required.

Cookies and Similar Technologies

Spin City Casino may use cookies, software development kits, pixels, local storage, and similar technologies. These tools help us remember preferences, maintain secure sessions, understand how visitors use our platform, and improve functionality.

Some technologies are essential for account login, security, navigation, payment processing, and core platform operations. Other technologies may support analytics, personalisation, or marketing. Depending on your browser, device, and location, you may be able to control certain cookies through browser settings or available consent tools.

Disabling cookies may affect the availability or performance of some features. Information collected through these technologies may be combined with account or device information when necessary for the purposes described in this policy.

Data Sharing

We may share information with carefully selected parties when needed to operate Spin City Casino or fulfil the purposes described above. These parties may include:

• Payment processors and financial service providers that help complete deposits, withdrawals, and payment checks.
• Identity verification, fraud prevention, cybersecurity, and risk management providers.
• Technology, hosting, cloud storage, customer support, communications, and maintenance providers.
• Analytics, advertising, and marketing partners, subject to applicable controls and preferences.
• Professional advisers, insurers, auditors, and business partners where access is appropriate for their role.
• Government authorities, courts, law enforcement agencies, or other recipients when disclosure is required or reasonably necessary to address legal, security, or safety concerns.

Service providers are expected to handle information only for authorised purposes and to apply safeguards appropriate to the nature of the information. We do not sell personal information as a general business practice.

Data Security

Spin City Casino uses administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Measures may include access controls, encryption in appropriate circumstances, authentication procedures, monitoring, secure development practices, and staff confidentiality requirements.

No online service, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for keeping your password and account credentials confidential and should notify us promptly if you believe that your account has been accessed without permission. We may restrict or suspend access where necessary to protect an account or our platform.

Data Retention

We retain personal information for as long as it is reasonably needed for the purposes set out in this policy, including account administration, transaction processing, security, dispute resolution, customer support, and business records.

Some information may be retained after an account is closed where it is necessary to complete outstanding matters, prevent fraud, meet recordkeeping expectations, resolve complaints, enforce agreements, or establish, exercise, or defend legal claims. When information is no longer required, we take reasonable steps to delete it, anonymise it, or securely dispose of it.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights relating to the personal information we hold about you. These may include the ability to:

• Request access to certain personal information and receive an explanation of how it is used.
• Ask that inaccurate, incomplete, or outdated information be corrected.
• Request deletion or restriction of information where there is an appropriate basis to do so.
• Object to or limit certain uses, including some marketing activities.
• Withdraw consent where processing relies on consent, subject to legal or operational limitations.
• Request information about transfers or disclosures involving your personal information.

These rights are not absolute and may be affected by identity verification, security requirements, transaction obligations, or other permitted exceptions. To protect players, we may request additional information before completing a privacy request. We aim to respond within a reasonable period and will explain if a request cannot be fulfilled in full.

Third-Party Services

Our platform may contain links, integrations, games, payment options, or other features operated by third parties. These providers may collect and use information under their own privacy notices. Spin City Casino is not responsible for the privacy practices, content, or security of external services that we do not control.

Before submitting information through a third-party feature, you should review the relevant provider's terms and privacy information. Third-party advertising or analytics tools may also use cookies or related technologies according to their own settings and policies.

International Transfers

Some service providers or business partners may process information in Canada or in other countries. Where information is handled outside your province or country, the laws and privacy safeguards of that location may differ from those applicable where you live.

Spin City Casino takes reasonable steps to select providers capable of protecting personal information and to use contractual, technical, or organisational measures appropriate to the circumstances. By using our services, you understand that information may be transferred or accessed internationally when required for the purposes described in this policy.

Policy Updates

We may revise this Privacy Policy when our services, technology, business arrangements, or privacy practices change. The updated version will be made available through the Spin City Casino platform, with the effective date adjusted as appropriate.

Where a change is significant, we may provide additional notice through your account, by email, or through another suitable communication channel. Your continued use of our services after an updated policy becomes available indicates that you have reviewed the revised information, subject to any rights or consent requirements that apply.

Contact Information

If you have a privacy question, wish to make a request, or need clarification about this policy, please contact Spin City Casino at [email protected]. Please include enough information for us to understand your request, but do not send payment passwords or other unnecessary confidential credentials.

We may ask you to verify your identity before providing account information or taking action on a request. We will review privacy concerns fairly and work to address them within a reasonable timeframe.

Last updated: 8 September 2026