Spin City Casino Responsible Gaming

Spin City Casino is committed to providing a safe, balanced and informed gaming environment for adults in Canada. Gambling should always be viewed as entertainment, not as a way to make money or solve financial difficulties.

Every player is responsible for making informed choices and keeping gambling within personal and financial limits. This Responsible Gaming policy explains the safeguards, practical steps and external resources available to help players maintain control.

Our Commitment to Responsible Gambling

Spin City Casino supports a responsible approach to online gambling based on awareness, personal limits and informed decision-making. Games are designed for entertainment, and outcomes are determined by chance. No strategy can guarantee a win, recover previous losses or create a reliable source of income.

We aim to provide clear information about responsible gambling and make relevant account controls accessible to players. We also encourage customers to take regular breaks, monitor their activity and ask for assistance at an early stage if gambling begins to feel difficult to manage.

Responsible gambling is a shared responsibility. Spin City Casino provides tools and information, while players should use those safeguards honestly and avoid gambling with money needed for essential expenses.

Recognizing Problem Gambling

Gambling may be becoming harmful when it affects a person's finances, relationships, work, studies, health or general wellbeing. A problem can develop gradually, and it is not necessary to wait for serious consequences before seeking support.

Possible warning signs include:

• Spending more time or money gambling than originally intended.
• Increasing stakes to try to achieve the same level of excitement.
• Chasing losses by continuing to gamble in an attempt to win money back.
• Borrowing money, selling possessions or using essential funds to gamble.
• Feeling restless, irritable or anxious when unable to gamble.
• Hiding gambling activity or being dishonest about deposits, losses or time spent playing.
• Missing work, study, family commitments or sleep because of gambling.
• Feeling distressed, guilty or unable to stop despite wanting to do so.

If any of these signs apply, consider stopping play, using an account restriction and speaking with a qualified support service or trusted person.

Self-Assessment and Limits

Before playing, consider whether gambling fits comfortably within your budget, schedule and personal circumstances. A simple self-assessment can help you identify habits that may need attention. Review your gambling regularly rather than relying only on how you feel during a particular session.

Players should consider the following controls:

• Deposit limits: Set a maximum amount that can be deposited over a selected period and choose an amount that remains affordable after essential expenses.
• Loss limits: Establish the maximum amount you are prepared to lose and stop playing when that limit is reached.
• Reality checks: Use reminders to review how long you have been playing and how much activity has taken place during a session.
• Cooling-off periods: Take a temporary break from gambling when you feel distracted, frustrated or inclined to play impulsively.
• Self-exclusion: Request a longer-term restriction from accessing your account if you need a firm break or believe gambling is no longer manageable.

Limits should be set before gambling and should not be increased to chase losses. If you find yourself repeatedly changing or bypassing limits, stop playing and seek independent assistance.

Responsible Gaming Tools

Spin City Casino makes responsible gambling features available through the website and account support process. The exact presentation of a tool may depend on the account interface, but players can use the following safeguards:

• Deposit controls that help restrict the amount added to an account during a defined period.
• Session and activity information to support awareness of deposits, wagers and playing time.
• Reality check reminders that prompt players to pause and review their activity.
• Temporary account breaks for players who want to step away from gambling for a selected period.
• Self-exclusion requests for players who require a more substantial restriction on access.
• Account support for questions about available limits, restrictions and responsible gambling settings.

These tools are intended to support personal control and are not a substitute for professional advice. If a control does not feel sufficient, stop gambling and contact an independent support organisation.

Support and Assistance

If gambling becomes difficult to control, seek professional help as soon as possible. Speaking with a healthcare professional, counsellor or specialist gambling service can provide practical guidance without judgement. You may also choose to tell someone you trust and ask them to support your decision to take a break.

For questions about responsible gambling features, account restrictions or self-exclusion at Spin City Casino, contact [email protected]. Our support team can explain the account options available and help direct you to relevant information, but it does not replace independent counselling or treatment.

The following independent external organisations provide information or support in Canada:

• Responsible Gambling Council (RGC) is an independent Canadian non-profit organisation providing safer gambling information and resources for finding local help.
• ConnexOntario is an Ontario service offering free and confidential support 24 hours a day, 7 days a week, at 1-866-531-2600.
• Gambling Support BC is a British Columbia service offering free and confidential support, including its 24/7 Gambling Support Line at 1-888-795-6111.

Provincial gambling support services may vary depending on where you live in Canada. Confirm the service area and current availability directly with the relevant organisation. These organisations are independent external resources and are not partners of, or services operated by, Spin City Casino.

Underage Gambling

Only individuals aged +18 or older may use the website. Spin City Casino does not permit underage persons to create accounts, deposit funds or participate in gambling activities.

Players must provide accurate information when completing account checks and must not allow another person to access or use their account. An account holder should keep login details private and take reasonable steps to prevent children or other underage individuals from using a personal device or payment method to access gambling services.

If you believe an underage person has accessed the website or an account, stop the activity immediately and contact customer support so the matter can be reviewed.

Parental Controls

Parents and guardians should take an active role in preventing underage access to online gambling. Keep account passwords, payment details and personal devices secure, and avoid saving login information where children may access it.

Device-level parental controls, content filters and user restrictions may help limit access to gambling websites, but no technical measure is guaranteed to prevent every form of access. Review the settings on phones, computers, tablets and home networks used by children, and supervise online activity in a manner appropriate to their age.

Do not share an account with any other person. An account is intended for the verified adult who opened it, and allowing another person to use it can undermine age and identity safeguards.

Tips for Staying in Control

The following habits can help keep gambling within reasonable boundaries:

• Set a spending budget using only disposable funds, never money reserved for rent, bills, food or other essential needs.
• Decide how long you will play before starting and use reminders to take regular breaks.
• Never chase losses or increase stakes because you are frustrated or trying to recover money.
• Do not borrow money, use credit intended for necessities or sell possessions to fund gambling.
• Keep gambling separate from important responsibilities, work, study, sleep and family time.
• Avoid gambling when affected by alcohol, drugs, strong emotions or fatigue.
• Track deposits, wagers and withdrawals so that your overall activity remains clear.
• Do not treat gambling as employment, an investment or a solution to financial pressure.
• Discuss concerns with a trusted person rather than keeping harmful gambling habits secret.
• Use a cooling-off period or self-exclusion if you feel unable to stop when you intend to stop.

Changes to This Policy

Spin City Casino may update this Responsible Gaming policy when account features, support information or internal processes change. Any revised version will be published on the website with updated wording where appropriate.

Players should review this page periodically to remain familiar with the available safeguards and support options. The version displayed on the website is the current version for that publication date. If you have questions about a change or need help using a responsible gambling feature, contact the website support team.

Last updated: 8 September 2026